When seeing the physiotherpist for injuries, there is little empathy given to the patient and therefore standard routines are provided. Also, the rate at which the patient recovers is compromised due to difficult routines and lack of the required workout equipment.
Five interviews were conducted with patients to understand which part of the process of seeing a physiotherpist revealed the most consistent pain points. Some of the questions asked were:
To synthesize the interview information, the behaviours, motivations and pain points were extracted. From then, I discovered certain patterns that was categorized into high level themes. The 3 main themes below were the insights needed to validate and adjust the problem space to focus on the inherent pain points.
Injured athletes will not perform exercises that are too painful or complicated to do.
"Setting smaller and more progressive goals helped me recover sooner."
The physiotherapist has not experienced the injury firsthand, and therefore did not understand the cause of my problem.
At this stage, I anaylzed the frustrations that Jamie experienced and implemented the tasks that would solve her pain points.
Creating the task flow helped convert the core epic (hence the user stories) into functionalities that can be interactive on a screen.
I quickly sketched possible screen layouts and created an interactive prototype on POP by Marvel. My colleagues casually user tested the prototype to ensure that the flow is simple and logical.
To validate my design decisions, I conducted 5 user tests using InVision. Each participant was asked to think out loud and to communicate any confusion throughout the given tasks. Overall, the tests were successful with exception of the micro-copy.
With the success of the low-fidelity usability tests, I wanted to test out an iOS prototype alternative. This gave me the opportunity the differences between the Material Design Guidelines and the Human Interface Guidelines that Apple enforces.
With the high-fidelity exploration, I decided to test out certain animations on Adobe XD.
Although the user testing for the low-fidelity prototype was relatively successful, I had no opportunity to test the high-fidelity alternative.
Also, the base functionality to solve Jamie's pain points is implemented, but the app will need more functionality to differ itself from a typical training app.
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